Terms & conditions
Effective Date: 18 July 2025
Company Name: Dora Graphics
General conditions
These Terms and Conditions ("Agreement") are entered into by and between Dora Graphics ("we", "our", "us") and the Client ("you", "your"). By engaging our services, you agree to the terms outlined below.
Website Design Services
Services Provided
We specialize in providing website design services. Specific details of the scope, deadlines, and pricing for your project will be determined during individual consultations. All projects are custom-designed based on client needs and preferences.
Project Timeline
The timeline for the completion of the project will be agreed upon during the initial consultation. We aim to deliver high-quality websites within a reasonable period, but we are not liable for any delays resulting from circumstances beyond our control.
The client is responsible for providing all necessary materials for the website within the agreed timeframe. Failure to do so may result in delays in the project timeline and could incur additional costs.
Pricing and Payment
The price for the website design services will be determined during the initial consultation.
A non-refundable deposit of either 50% or 33% of the total agreed project cost is required before work begins. The exact deposit amount will be confirmed during the consultation.
The remaining balance can be paid in one or two additional installments, based on your preference. Payment terms will be agreed upon at the time of consultation but must not exceed a period of two months from the initial deposit.
An invoice will be issued.
Client Responsibilities
You are responsible for providing all content (text, images, logos, etc.) to be included on the website. Dobra Graphics is not liable for the accuracy, legality, or originality of the content provided by the client. We do not take responsibility for any third-party content.
Hosting and SEO
Hosting services are not included in our design package. You will be responsible for purchasing and maintaining your hosting account on Wix or other preferred platforms. SEO services (Search Engine Optimization) are not included in our design package and can be arranged separately, if desired.
Refund Policy
Due to the nature of the service, we do not offer refunds on deposits once the work has commenced. If the project is canceled after the deposit is paid, no portion of the deposit will be refunded.
Ownership and Rights
Upon final payment, you will retain full ownership of the website's design and content. However, Dobra Graphics retains the right to showcase the completed website in its portfolio, on its website, or for promotional purposes.
Limitation of Liability
Dora Graphics will not be held liable for any damages arising from delays, errors, or omissions in the project. We are not responsible for issues related to third-party services such as hosting or domain registration.
Changes and Modifications
Any changes or modifications to the project after the final agreement is signed may incur additional charges. These changes will be discussed and agreed upon prior to implementation.
Graphic Design Services
Payment
Full payment (100%) is required before the project begins.
Work will not commence until payment has been received in full.
Design Concepts
The client will receive up to three (3) initial design concepts to choose from.
Any additional concepts beyond the initial three may incur extra charges.
Project Timeline
The turnaround time will be agreed upon before the start of the project.
Delays in providing necessary feedback, approvals, or materials may affect the timeline.
Client Responsibilities
The client is responsible for delivering all required content (text, images, logos, etc.) within the agreed timeframe.
Failure to do so may result in delays and potentially additional fees.
Final Delivery
Once the final design is approved, the completed project will be sent via email in the appropriate file formats (e.g., PDF, PNG, JPG, etc.).
Color Disclaimer
Please note that colors may appear differently on various screens due to monitor settings and display differences.
Dora Graphics is not responsible for color variations caused by individual devices.
Revisions
Minor revisions are included after the concept is selected. Extensive changes may be subject to additional charges.
Copyright
Dora Graphics retains the copyright to all design work until full payment is received.
Final designs may not be altered or resold without written permission.
Use of Trademarks and Logos
If the client wish to include trademarks, logos, or copyrighted material belonging to third parties in their design, the client assumes full legal responsibility for obtaining the necessary permissions.
Dora Graphics does not verify or accept liability for the unauthorized use of protected content in any materials submitted for graphic design.
Right to Refuse Service
Dora Graphics reserves the right to decline or cancel any project that is deemed to violate ethical, legal, or professional standards, including but not limited to content that is offensive, discriminatory, or infringes on intellectual property rights.
Dora Graphics also reserves the right to refuse service without providing a specific reason.
Printing Services
Payment
Full payment (100%) is required before printing begins.
Orders will not proceed to production until the full payment has been received.
Client-Provided Designs
Dora Graphics is not responsible for the print quality or final outcome if the client provides their own design files.
It is the client’s responsibility to ensure that all submitted files are prepared correctly and meet print specifications.
Production Timeline
The production timeline begins only after the final files have been approved and sent to print.
Any delivery timeframe provided is an estimated timeframe, not a guaranteed deadline.
Shipping and Delivery
Dora Graphics has no control over courier or postal service operations, and is not liable for any delays in delivery once the printed materials have been dispatched.
This includes delays due to high-volume periods (e.g., holiday seasons, between holidays), weather conditions, or logistical disruptions.
Delivery times may vary and can be significantly extended in such periods.
Dora Graphics is not obligated to provide a tracking link or tracking number unless otherwise agreed.
Color Disclaimer
Please note that colors printed on paper or other materials may differ from how they appear on screens due to variations in display settings and color calibration.
Dora Graphics is not responsible for any discrepancies in color between the digital version and the final printed product.
Use of Trademarks and Logos
If the client includes trademarks, logos, or copyrighted material belonging to third parties in their design, the client assumes full legal responsibility for obtaining the necessary permissions.
Dora Graphics does not verify or accept liability for the unauthorized use of protected content in any materials submitted for printing.
Quality Concerns
If the client is dissatisfied with the quality of the printed product, Dora Graphics may, at its sole discretion, offer either a free reprint or a refund of up to 70% of the total order value.
Claims must be submitted within 3 business days of receiving the order and must include clear photo evidence of the issue.
This policy does not apply to issues resulting from client-provided files or expected color variations.
Printed Apparel and Drinkware
Payment
Full payment (100%) is required prior to production.
No printing will begin until the total amount due has been received.
Supplied Products
Dora Graphics provides all t-shirts, hoodies, aprons, and drinkware used for printing.
The sizes of t-shirts, hoodies, and aprons are based on the manufacturer's specifications. Dora Graphics is not responsible for any discrepancies in sizing.
Client-Supplied Garments
In some cases, Dora Graphics may agree to print on client-supplied t-shirts, hoodies, or aprons.
However, Dora Graphics is not liable for any damage that may occur during the high-temperature printing process, nor for the durability of prints on non-standard or client-supplied materials.
Color Disclaimer
Actual colors of garments and printed items may differ from what is seen on screen, due to monitor settings and device variations.
Dora Graphics is not responsible for color discrepancies between digital previews and physical items.
Content Responsibility
Dora Graphics is not responsible for the content of the design or text requested by the client.
The client is fully responsible for ensuring that all submitted content is correct, legal, and appropriate.
Right to Refuse Service
Dora Graphics reserves the right to refuse any printing request if:
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The design is technically not feasible with available equipment or materials.
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The content is considered offensive, unethical, or violates moral standards.
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Or, for any reason without obligation to disclose the cause.
Use of Trademarks and Logos
If the client requests the use of any trademarked content, including company logos or branding, they assume full responsibility for obtaining the necessary licenses or permissions.
Dora Graphics accepts no liability for unauthorized use of third-party intellectual property.
Complaints and Reprints
If the client is unsatisfied with the quality of the printed items, Dora Graphics may offer a reprint of the same design at no extra cost, at its discretion.
As these are customized and personalized products, Dora Graphics does not accept returns.
Reprints may be offered only after the client returns the original printed items that they are not satisfied with
5 business days from order was received by client.
Governing Law
Agreement
This Agreement shall be governed by the laws of Civil Code, the Act on the Protection of Personal Data and the Law on copyright and related rights. Any disputes will be resolved in accordance with these laws.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Dora Graphics has the right to change the above terms and conditions at any time without prior notice.
Inquiries
For any inquiries or further clarifications, please feel free to contact us at email doragraphics@yahoo.com