Terms & conditions:

General conditions

These regulations define the terms of use of the Advertising Agency's services DORA GRAPHICS (reg no. 631958) hereinafter referred to as the regulations ,,Dora Graphics".

Using the services of the Dora Graphics means full acceptance of this regulations and rules contained therein.

Dora Graphics reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site or place a print order.

In matters not regulated by these regulations, they shall apply provisions of the Civil Code, the Act on the Protection of Personal Data and the Law on copyright and related rights.

Order

The order placed by the Customer must be in the form of a signed order form or an e-mail expressing the will to order the service.

The service can be ordered online via the online store at www.dora-graphics.com

The customer is obliged to provide their data to the Dora Graphics enabling the correct invoice issue.

The Dora Graphics undertakes not to share Customers` contact details to third parties, but use them as intended the Act on the Protection of Personal Data.

Graphic design

At the time of proposal, Dora Graphics will provide the customer with a written estimate or quotation by email, Facebook page messenger, Facebook private messenger or Whatsup.

These Terms and Conditions can be read at any time on the Dora Graphics website.

The client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email or any other electronic way acknowledging acceptance of the quotation.

For the avoidance of doubt, the Dora Graphics Terms & Conditions are what govern the job, not any conditions on the customer’s purchase order.

Design charges

Direct proposal

Charges for design services to be provided by Dora Graphics will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 50% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

Online shop purchase

Online purchases of any digital graphic project except Logo graphic design are charged fully.
In case of customer dissatisfaction with the project the purchase is refunded in only 50% of the fee. 

Source Files

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, svg, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

Charges for Other Services

Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

Default

An account shall be considered default if it remains unpaid for 7 days from the date of invoice. Dora Graphics shall be entitled to remove Dora Graphics‘s and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, design and maintenance, sub-contractors, printers, photographers and libraries.

Removal of such materials does not relieve the customer of its obligation to pay the due amount.